Always-on support for mission-critical platforms
Your platforms don't sleep, and neither do we. Our 24×7 NOC provides follow-the-sun monitoring, SLA-backed incident response, and continuous optimization across 4 global hubs — so your business is always running.
Three tiers of support
Select a tier to explore the coverage, SLAs, and included services.
Business-hours support with next-business-day response for production issues.
Standard support covers business-hours monitoring and response for non-critical workloads. It's ideal for development environments, internal tools, and workloads with built-in redundancy that can tolerate longer resolution times.
Response times
Next-business-day response for standard issues, 4-hour response for high-priority.
Monitoring
Business-hours monitoring with alerting and basic remediation.
Channels
Email and portal support with dedicated support engineer.
What our support includes
Every support tier includes these core services — with SLAs scaled by tier.
24×7 Monitoring
24×7Round-the-clock monitoring of infrastructure, applications, and security — with alerting and triage.
Incident Response
SLA-backedSLA-backed incident detection, triage, response, and resolution — with post-mortems.
Patch Management
ManagedSecurity patching, OS updates, and platform version upgrades — scheduled and coordinated.
Performance Management
OptimizedPerformance monitoring, capacity planning, and optimization recommendations.
FinOps & Cost
32% savingsCloud cost monitoring, optimization recommendations, and quarterly spend reviews.
Security Monitoring
24×7Security event monitoring, vulnerability scanning, and compliance reporting.
Backup & Recovery
TestedBackup monitoring, recovery testing, and disaster recovery orchestration.
Account Management
DedicatedDedicated success manager, quarterly business reviews, and escalation paths.
Questions about our support
Support readiness
Find the right support tier
- <1h critical response
- 24×7 NOC
- 99.99% uptime
Get the support your platform deserves
Partner with ScaleCloud for 24×7, SLA-backed, follow-the-sun support across 4 global hubs — from business-hours to mission-critical.