Privacy Policy

ScaleCloud LLC ("ScaleCloud", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with applicable data protection laws, including the UAE Personal Data Protection Law (PDPL), the EU General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).

We collect the following types of information:

• Contact Information: Name, email address, phone number, and company details you provide via forms.
• Professional Information: Job title, company size, and cloud spending details shared during consultations.
• Technical Data: IP address, browser type, device information, and usage data collected automatically.
• Communication Records: Emails, messages, and consultation notes when you interact with us.

We use your information to:

• Respond to enquiries and provide consultation services you request.
• Send newsletters and marketing communications (with your consent).
• Improve our website, services, and user experience.
• Comply with legal obligations and protect against fraud.

We do not sell your personal data. We may share your information with:

• Service providers who support our operations (hosting, analytics, email delivery).
• Cloud platform partners when you request platform-specific consultations.
• Legal authorities when required by law or to protect our rights.

We implement industry-standard security measures including encryption, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

Subject to applicable law, you have the right to access, correct, delete, restrict, or object to the processing of your personal data, and to data portability. You also have the right to lodge a complaint with your local data protection authority. To exercise any of these rights, contact us at privacy@scalecloudx.com.

We retain personal data only as long as necessary to fulfil the purposes for which it was collected, to comply with legal or regulatory obligations, or to establish, exercise, or defend legal claims. Lead and enquiry records are typically retained for up to 24 months after last interaction, after which they are anonymised or securely deleted unless retention is legally required.

As a global consultancy, we may process data across our offices in the UAE, Australia, Singapore, and the UK, and rely on cloud providers located outside your country. Where required, we ensure such transfers are governed by appropriate safeguards, such as standard contractual clauses or equivalent protections, in line with the PDPL, GDPR, and other applicable laws.

Our website and services are intended for businesses and professionals. We do not knowingly collect personal data from children under 16. If you believe we have collected such data, contact privacy@scalecloudx.com and we will promptly delete it.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Material changes will be highlighted via a notice on our website where appropriate.

If you have questions about this Privacy Policy or our data practices, contact our Data Protection contact at privacy@scalecloudx.com or write to ScaleCloud LLC, Sharjah, United Arab Emirates.