Privacy Policy

1.1 Information You Provide Directly

When you contact us, request a consultation, submit a form, or engage with our services, we collect: full name, company name, business email address, phone number, country of residence, service interests, and any messages or enquiries you submit.

1.2 Information Collected Automatically

When you visit our website, we automatically collect: IP address, browser type and version, operating system, pages visited and time spent, referring URLs, device identifiers, and cookie data. This information is collected via cookies, web beacons, and similar tracking technologies.

1.3 Information from Third Parties

We may receive information about you from third-party sources including analytics providers, advertising partners, and publicly available business directories, which we combine with information we already hold.

2.1 Service Delivery

To respond to your enquiries, provide consultations, deliver contracted services, process transactions, and communicate with you about your engagement with ScaleCloud.

2.2 Marketing & Communications

With your consent, to send newsletters, event invitations, product updates, and relevant industry insights. You may opt out at any time by clicking "Unsubscribe" in any email or contacting us at hello@scalecloudx.com.

2.3 Analytics & Improvement

To analyse website usage, improve our services, personalise your experience, conduct research, and measure the effectiveness of our marketing campaigns.

2.4 Legal & Compliance

To comply with applicable laws and regulations, respond to legal requests, enforce our terms, and protect the rights and safety of ScaleCloud, our clients, and the public.

We process your personal data on the following legal bases: (a) Contract — processing necessary to perform a contract with you or take pre-contractual steps; (b) Legitimate Interests — processing necessary for our legitimate business interests, provided these are not overridden by your rights; (c) Consent — where you have given explicit consent, which you may withdraw at any time; (d) Legal Obligation — processing required to comply with applicable law.

4.1 Service Providers

We share data with trusted third-party service providers who assist us in operating our website and delivering services, including cloud hosting providers, email delivery services, analytics platforms, and CRM systems. These providers are contractually bound to protect your data.

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information where required by law, court order, or governmental authority, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 No Sale of Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Contact enquiries are retained for 3 years. Client engagement data is retained for 7 years following the end of the engagement. Marketing data is retained until you withdraw consent or request deletion.

Depending on your jurisdiction, you may have the following rights regarding your personal data: Right of Access — to request a copy of the data we hold about you. Right to Rectification — to request correction of inaccurate data. Right to Erasure — to request deletion of your data in certain circumstances. Right to Restrict Processing — to request that we limit how we use your data. Right to Data Portability — to receive your data in a structured, machine-readable format. Right to Object — to object to processing based on legitimate interests or for direct marketing. Right to Withdraw Consent — where processing is based on consent, you may withdraw it at any time. To exercise any of these rights, contact us at info@scalecloudx.com.

We use cookies and similar tracking technologies to enhance your experience on our website. Essential cookies are required for the website to function. Analytics cookies help us understand how visitors use our site. Marketing cookies enable personalised advertising. You can manage your cookie preferences through our Cookie Preference Centre or your browser settings. For full details, please see our Cookie Policy.

ScaleCloud LLC is headquartered in the United Arab Emirates. If you are located in the European Economic Area (EEA), UK, or other jurisdictions with data transfer restrictions, your data may be transferred to and processed in countries that may not provide the same level of data protection. We implement appropriate safeguards including Standard Contractual Clauses (SCCs) and adequacy decisions where applicable.

We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit and at rest, access controls, regular security assessments, and staff training. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection team at: ScaleCloud LLC, Sharjah Media City (SHAMS), Sharjah, United Arab Emirates. Email: info@scalecloudx.com | Phone: +971 58 995 0657